Repayment

Where can I see the payment option and schedule?

Your EMI payments will be processed via the E-mandate registered by you. You can also pay via the Pay Now button in the home screen. And, you can view your EMI repayment schedule by looking for the option in the menu section of the MudraSure App.

Is there a penal interest on delayed payments?

In case of a delayed repayment, a late fee is applied to your due amount. A nominal penal interest is also applied.

Can I make partial EMI payment?

Yes. You can select Custom Payment option and make\ partial EMI payment.

I paid twice by mistake. What will happen now?

We would refund the extra payment to your bank account within 48 hours

My NACH failed. How can I pay now?

You can pay via the "Pay Now" button on the MudraSure app

Please check your home screen on the MudraSure app My NACH is debited but the payment is not updated on the app?

It may at times take up to 48 hours for the payment status to be updated on the app. In case of a further delay, please reach out to support.drkfpl.com.

What if the EMI date is on sunday or a bank holiday?

If the EMI date falls on bank holiday, the auto debit will be executed on the next working day

Auto Debit

Are my bank details safe?

Yes, your bank details are completely safe with us. We use the best available security systems to protect your data.

What is my repayment schedule?

You can view your EMI Repayment schedule by looking for the option in the menu section of the MudraSure App

What are the offer details - how much total interest is getting charged

You can refer the EMI Schedule and Loan Statement to check the respective amounts. Please write to us at support.drkfpl.com and we will help you with the details

Can I close my loan anytime?

Yes. You can foreclose the loan anytime you want.

Miscellaneous

Can I change my mobile number and/or email ID?

Please write to us at support.drkfpl.com

How can I reach Mudrasure Customer Support?

Please write to us at support.drkfpl.com

Can I get a top-up loan on my existing loan?

At present allow only one loan per customer. However you can apply for a fresh loan immediately after the existing loan is fully repaid.

General

What is MUDRASURE?

Mudrasure is a new age digital platform with an aim to make financial services simple, accessible and affordable. You can use the Mudrasure app to avail instant, paperless personal loans.

Is Mudrasure an NBFC?

The Mudrasure app is a digital platform owned by D R Khanna Financial Services Pvt Ltd, a NBFC.

Bank Statement

Is my netbanking login data safe?

Your netbanking login and password is completely safe and secure. We do not store this data it in our system. It is used only for authentication in real-time.

Why do I need to share my bank statement?

It helps us to generate a credit score. verify your bank account details in case you wish to receive loan disbursal in the bank account for which you have provided the bank statement .